AI Customer Service Platform

Project Overview

We developed an AI-powered customer service platform that handles 80% of customer inquiries automatically. The system uses natural language processing to understand customer intent, provides accurate responses, and seamlessly escalates complex issues to human agents. It integrates with existing CRM and ticketing systems.

The Challenge

The client received 50,000+ support tickets monthly and needed to reduce response times while maintaining quality.

Our Solution

We built a custom NLP pipeline trained on historical support data, integrated with their CRM, and implemented a feedback loop for continuous improvement.